The hotel offered a fantastic rooftop pool that really made our stay memorable, but the

water pressure in the shower was inconsistent, which was a bit frustrating. Overall, the location was perfect, just a short walk from the beach, and the supermarket underneath was super convenient for snacks and drinks.

an unforgettable experience with kind staff, perfect location, and amazing rooftop pool overlooking the beach

Incredible stay, welcoming staff, great amenities.

Our stay was fantastic! The rooftop pool had stunning views and relaxing vibes. The breakfast buffet offered a great variety every day. Everything felt modern and clean, though the open bathroom setup was a bit different from what we expected.

Friendly staff and a beautiful pool, but slow wi-fi during peak hours.

The spacious suite provided great comfort, and the fantastic rooftop pool offered breathtaking views. The nearby grocery store made it easy to grab snacks during our stay.

A Disappointing Experience Overall

This trip left me disheartened. Issues with cleanliness, hot water, and service were prominent. Despite the fun location, the room didn't meet expectations. I recommend checking in with staff for any needs directly, as getting assistance felt challenging.

I loved the amazing infinity pool and the rooftop views! It was also great being close to a grocery store beneath the hotel—it made snacks so convenient. Plus, the fitness area was solid for quick workouts. The location was perfect, just a short walk to main attractions.

The stay was fantastic. The room was spacious and spotlessly clean. Great location above a grocery store. Rooftop pools were a highlight, and they had two options. Excellent service from the staff made it even better! 🌟

I stayed at this hotel with my partner for 5 nights and it exceeded my expectations. The room was spacious and clean The location was perfect, right above a grocery store and close to many great places to eat and drink.

the coffee maker didn’t work.

Great location near attractions.

My stay was a nightmare. The air conditioning in my room was broken, and after unpacking, I was forced to switch rooms. Additionally, the staff was unhelpful when I needed assistance, and the cleaning policies felt outdated and unnecessary. I expected better service, but it was lacking in every aspect.

I had a truly enjoyable stay at Aloft Playa Del Carmen. The room was spacious and impeccably clean, with a fantastic view from the balcony. The rooftop pool was the highlight of my stay, offering great views and a relaxing environment. Plus, the location above a grocery store made snacking super convenient!

Check-in took longer than expected.

I thoroughly enjoyed the modern decor and vibrant colors throughout the hotel, especially the inviting lobby and stunning rooftop pool area, which was accessible and perfect for relaxing after a day of exploring the delightful nearby attractions.